This Privacy Policy applies to all users who register, browse, or use any services provided by the jom178 platform, including the official website, mobile app, and all associated customer support channels.
By completing account registration or continuing to use jom178 services, you confirm that you have read, understood, and agree to be bound by all provisions of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
Jom178 reserves the right to update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or security improvements. Members will be notified of any significant changes via in-platform notifications or their registered email.
Jom178 only collects information that is strictly necessary to provide quality services, comply with legal requirements, and ensure the safety of all members. The information we collect falls into several categories:
Information You Provide Directly:- Full name, national identity card number (MyKad), and date of birth
- Email address, mobile number, and residential address
- Bank account or e-wallet details for deposit and withdrawal purposes
- Copies of KYC documents — identification card, utility bill, or other supporting documents
- Information you share when contacting our support team
- IP address, browser type, operating system, and screen resolution
- Game session data including dates, times, bets, and wins
- Financial transaction records and history of bonus or promotion usage
- Platform activity logs including pages visited and session duration
- Cookie data and related tracking technologies
Every piece of information we collect is used for clear, lawful, and proportionate purposes. jom178 will not use your data for any purpose not stated here without obtaining your consent first.
- Account Management: Creating, verifying, and maintaining your member account securely
- KYC Processing: Verifying your identity to comply with anti-money laundering (AML) requirements
- Financial Transactions: Processing deposits, withdrawals, and bonus payments accurately
- Platform Security: Detecting and preventing fraud, account abuse, and unlawful activity
- Customer Support: Providing relevant and effective assistance whenever you need help
- Service Improvements: Analyzing usage patterns to enhance the member experience
- Important Communications: Sending notifications related to your account, transactions, and security updates
- Legal Compliance: Meeting legal obligations and requirements of relevant authorities
We may also use your anonymized data (with no personal identifiers) for internal analytics purposes to better understand overall platform usage patterns.
Jom178 takes member data confidentiality extremely seriously. We will not sell, rent, or disclose your personal information to any third party for marketing purposes. However, in certain limited situations, data sharing may occur:
Trusted Service Providers:We may share limited information with third-party service providers that support our platform operations, such as payment processors, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
Legal Requirements:Jom178 may disclose your information to the relevant authorities if required by law, court order, or directive from a legitimate regulatory body. In such cases, we will notify you where permitted to do so.
Legitimate Interest Protection:Your information may be disclosed to prevent fraud, protect the safety of other members, or in legal disputes involving jom178's legitimate interests.
Jom178 uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and ensure essential functions run smoothly. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled.
- Functional Cookies: Saving your preferences such as language, display settings, and favorite game selections.
- Analytics Cookies: Helping us understand how members use the platform so we can make meaningful improvements.
- Performance Cookies: Monitoring page load speeds and identifying any technical issues.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. jom178 does not use third-party cookies for advertising or cross-site tracking purposes.
The security of your personal data is jom178's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, breaches, or misuse.
Technical Security Measures:- 256-bit SSL/TLS encryption for all data transmitted over the network
- Data-at-rest encryption for all personal information stored in the database
- Two-factor authentication (2FA) for account access and administrative operations
- Multi-layered firewall and real-time intrusion detection system (IDS)
- Periodic security audits conducted by independent cybersecurity experts
- Automatically encrypted data backups stored at a secure location
- Role-based access control — only authorized staff can access sensitive data
- Mandatory data security training for all jom178 staff
- Tested incident response procedures to address any data breach
- Mandatory non-disclosure agreements (NDA) for all staff and contractors
Jom178 only retains your personal data for as long as it is needed for the stated purpose or as required by law. Our data retention policy is as follows:
- Active Account Data: Retained for as long as your account is active and for a reasonable period following account closure
- Financial Transaction Records: Retained for a minimum of 7 years in compliance with financial and tax regulatory requirements
- KYC Documents: Retained for 5 years after the business relationship ends, in accordance with AML requirements
- Support Communication Logs: Retained for 2 years for reference and dispute resolution
- System Log Data: Retained for 90 days for security and technical debugging purposes
Once the retention period expires, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or re-identified.
As a jom178 member, you have certain rights regarding your personal data. jom178 fully respects these rights and provides easy channels for you to exercise them.
| Your Rights | Description | Response Time |
|---|---|---|
| Right to Access | Request a copy of all personal data we hold about you | Within 14 business days |
| Right to Rectification | Correct inaccurate or incomplete data in your records | Within 7 business days |
| Right to Erasure | Request deletion of your data subject to legal obligations | Within 30 business days |
| Right to Object | Object to the processing of your data for specific purposes such as marketing | Within 14 business days |
| Right to Portability | Receive your data in a structured, machine-readable format | Within 30 business days |
To exercise any of the above rights, please contact our data protection team via the support email or the platform's live chat. We may need to verify your identity before processing your request to ensure the security of your data.
Jom178 is a platform exclusively for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
All account registrations go through a strict age verification process. Should we determine that any account was registered by an underage individual, the account will be closed immediately and all related data will be deleted without further notice.
Parents or guardians with concerns about platform use by underage individuals in their care are welcome to contact our support team for immediate assistance.
In the course of global operations, jom178 may process or store your data on servers located outside Malaysia. We ensure that any cross-border data transfers are carried out with safeguards equivalent to or exceeding local standards.
Steps we take to protect data in cross-border transfers include:
- Ensuring destination countries maintain adequate data protection standards
- Signing standard data transfer agreements with external service providers
- Implementing end-to-end encryption for all data transfers
- Regular audits of all cloud service providers and third-party infrastructure
By registering a jom178 account, you agree to receive service-related communications such as transaction notifications, security updates, and relevant promotional information. You may manage these communication preferences at any time.
Types of communications we send:
- Transaction Messages: Verification of deposits, withdrawals, and account activity — this is mandatory and cannot be disabled
- Security Alerts: New login alerts, password changes, and suspicious activity
- Promotional Information: Latest bonuses, exclusive promotions, and VIP offers — can be disabled
- Platform Updates: Addition of new games, system maintenance, and policy changes
To stop receiving marketing communications, you can update your preferences in your account settings or contact our support team. Unsubscribe requests will be processed within 5 business days.
Jom178 has a dedicated team responsible for ensuring compliance with this Privacy Policy. If you have any questions, concerns, or wish to exercise your rights regarding personal data, we are here to help.
You can reach us via:
- Privacy Email: [email protected] (include "Privacy Inquiry" in the subject line)
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform
- Response Time: We are committed to responding to all privacy-related inquiries within 3 business days
For more serious complaints regarding privacy breaches, you also have the right to file a report with the relevant data protection authority in your region.